Technical Support

Your Computer Has Been Infected by Sasser
    Software Affected
  • Windows XP,
    Windows XP Service Pack 1 (SP1)
  • Windows 2000 SP2,
    Windows 2000 SP3,
    Windows 2000 SP4

Click here to determine the version of your Windows
Problems related to setup and run Dial-up Internet program
This item includes questions and answers relating to install the Dial-up Internet program and common queries in selecting dial-up telephone number.

Manually Set-Up Dial Up Connection
Problems related to e-mails
This item relates to log-in, log-out, sending, receiving e-mail problems. You can test by yourself if your e-mail is working by sending a simple e-mail from your account to your account. After 2 to 5 minutes, check your e-mail box to see if you are able to send and receive e-mail.
How to type Vietnamese in Hotmail & Yahoo
This gives instructions on how to use the VNI UNICODE Keyboard to type Vietnamese language in Hotmail, Yahoo, or any other web mail or mail application.
Problems connecting to the Internet
There is a new virus, named W32 that might affect your computer if your computer is automatically shut down after connecting to the Internet.

Solution: Purchase the lastest version of Norton Anti-virus or any other anti-virus software. Install and try to scan your computer system throughly! If it does not work, try to re-install dial-up software from VNI Internet Access CD. Enter your dial up user name and password. Click the "Phone List" button, choose some telphone numbers which have same area codes with your phone numbers and click the "Add" button to add those numbers to "My phone list" . Click "OK" button and click "Connect" button.
Problems surfing other web pages
Try to surf some web sites. If you can surf at least one web site. VNI Internet Access is working properly. Every minutes, there are thousands of web sites stop working and we can not control any of them.
How to get UNLIMITED mail box?

You should use an e-mail program and set up your e-mail account to retrieve e-mails into your computer. You can store up to the limit of your hard disk which is thousands times larger than the mail box on the Internet is reserved for you. There are many e-mail programs such as Outlook, Outlook Express, Netscape Messenger, etc.
CLICK HERE to view how to set up Internet Mail

CLICK HERE to view how to set up Outlook Express 4.0

CLICK HERE to view how to set up Outlook Express 5.0

CLICK HERE to view how to set up Outlook Express 6.0

CLICK HERE to view how to set up Microsoft Outlook 2002 XP

CLICK HERE to view how to set up Netscape Messenger 4.7
How I can access the Internet right after I ordered VNI Internet Access.

After you order VNI Internet Access service at this web page: https://secure.vnisoft.net/go2vni/dialup/, you can download the VNINet program and install it to connect to the Internet at ease. If you do not like to download anything, you can also set up by following this instruction
Problems surfing other web pages
Try to surf some web sites. If you can surf at least one web site. VNI Internet Access is working properly. Every minutes, there are thousands of web sites stop working and we can not control any of them.