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| Q:
1 - How do I sign up for an Dial-up Internet account with VNI? A: To open an Internet account,
you should contact VNI Company at (714) 891-7656 or 1(800) 791-7656 or
visit web site www.go2vni.com to sign
up online very easily. |
| Q:
2 - What software will VNI provide customer to connect to the Internet? A: VNI will provide a Dial-up program in CD-ROM. You can use it to install the program into your computer system very easy. |
| Q:
3 - After installing VNI Dial-up Internet program into computer system, how do I connect to Internet? A:After install VNI Dial-up Internet program successfully into your computer system, in the first time running the program, you need to select area code then add several phone numbers to "My phone list" and start connecting to Internet.
When you add several different phone numbers into "My phone list", it will help the program try many different locations when a certain location is busy at that time.
Please check with your telephone company that those numbers you selected are in local area. |
| Q:
4 - How can I write and send Vietnamese email using VNI Internet service? A: You may use VNI Web mail
at www.go2vni.com or Microsoft Outlook
program to write and send email. With VNI Web mail you can check and send
email similar to Microsoft's Hotmail or Yahoo email very easily. For detail
instruction about how to use VNI Web mail and Microsoft Outlook, please
referring to the "Technical Support" in VNI web page at www.go2vni.com |
| Q:
5 - Can I use other programs to check my email on the Internet? A:Beside VNI Web mail, you
can use Microsoft Outlook to check and send email. You may visit "Technical
Support" section at VNI website www.go2vni.com
to read or print out the instruction of how to install and setup Microsoft
Outlook to check and send email. |
| Q:
6 - What should I do if I can not login VNI website www.go2vni.com
to send email or check email? A: If you can not login to
website www.go2vni.com, please verify
that your "Username" and "Password" are correct or turn off Vietnamese
Keyboard to prevent typing wrong characters. |
| Q:
7 - What should I do if I can not view a specific language on the Internet? A: To view a specific language on the Internet, you need to download necessary fonts to display that language. Depend on what web site you are visiting, it will request you to install a specific font to display the content of the web site. If after download fonts into your computer system and you still can not view the web page, you need to reference to "Technical Support" section in that page to learn how to setup to display the page. |
| Q:
8 - What should I do if I chat or exchange Vietnamese messages with other people on the Internet and they can not type and read Vietnamese messages as mine? A: If your friends can not
type and view Vietnamese messages when you chat or exchange messages with
them on the Internet, your friends may need to sign up to VNI Internet
Service or buy VNI products to display and type Vietnamese language in
their system. You may ask your friends to contact to VNI Company at (714)
891-7656 or visit VNI website at www.go2vni.com
for more details about VNI Internet Service and products. |
| Q:
9 - After using VNI Dial-up Network program to connect to Internet, will VNI protect my computer system from Internet viruses or help us to recover our computer system? A: While surfing on the Internet and visiting many websites, your computer may have chances to be infected by Internet viruses from many Internet websites or emails. To prevent infect of computer viruses to your system, you need to purchase one of the anti-virus software such as Symantec Norton Anti-Virus 2002, McAfee Anti-Virus to protect your computer system. VNI will not take any responsibility to the virus infected while you are surfing on the Internet.
If you need to have some advices about Anti-virus software, you may visit computer store in your local area to get the newest information about those programs.
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| Q:
10 - What should I do if after connecting to the Internet, incoming telephone call may disconnect my Internet connection? A: You need to contact to your Telephone company to turn off "Call Waiting" feature. |
| Q:
11 - Can I share my VNI Dial-up Internet account with other people? A: No, you can not share the Internet account with anyone. |
| Q:
12 - What different between VNI Internet Service and other Internet service providers? A: There is no difference between VNI Internet Service and other Internet service such as MSN, AOL, AT&T or Earth-link. However, VNI Internet service provides more Vietnamese language tools to help you to type Vietnamese language for chat or email programs. |
| Q:
13 - What happen to my email if I sent a email to a friend or any people and that person does not answer me for a few days? A:When sending email to your friends and you did not receive any responds for a while, there are many reasons for those problems as followings:
- Your friends have not read your email yet.
- You sent your email to a wrong email address.
- Your friends are no longer using this email account as they are used to be.
Please verify the email address or resend another email. |
| Q:
14 - How to install VNI Dialup Internet on Windows 9x/ME? |
FAQ about Setup and Run Dial-up Internet program